Maintaining uptime of your core IT services is an important part of internal customer service. Even with heavy investments into infrastructure, there will inevitably be downtime. Communicating that outage, planned or not, is also important to customer service. A status page can provide a consistent location for your users to check. Informed users will find if an issue is … [Read more...]
15 forum software options in 2015
At this point in time, online forums may have their work cut out for them. There are plenty of established communities around specific topics across the web but there is now more competition with social media and higher expectations like a mobile app or other features. That being said, many of those forums are still successful. Part of that success comes from finding their … [Read more...]
US Digital Service releases Web Design Standards
As a collaboration between 18F and the U.S. Digital Service, a set of Web Design Standards has been set forward for government sites to use. Announced with a Medium post, the Standards provide a set of common UI components and visual styles for government websites. It's intended to make it easier for government designers and developers while also providing a consistent, quality … [Read more...]
Let’s Encrypt is making progress
The free certificate authority sponsored by EFF, Mozilla, and others are continuing to make progress. I first shared about the group Let's Encrypt in November of last year: Through the Internet Security Research Group, Mozilla Corporation, Cisco Systems, Inc., Akamai Technologies, Electronic Frontier Foundation, IdenTrust, Inc., and University of Michigan researchers are … [Read more...]
Microsoft provides virtual machines to test the web against all versions of IE
Microsoft has provided virtual machines in a variety of platforms to allow testing the web against Microsoft Edge and Internet Explorer. In yesterday's post to the Microsoft Edge Dev blog, it was explained that the team had improved the VM build process so that VMs of Edge could be provided sooner. You can download these VMs for Windows, Mac, or Linux on platforms like HyperV, … [Read more...]