When it comes to technical support, it's much easier to focus on improving the technical skills and forget about the soft skill of customer service. Kayako, a software development company behind popular help desk and CRM software titles, published a free ebook focused on customer support. Rock Your Support is available as a 23 page PDF after you provide your name and email … [Read more...]
Laptop in the middle of a Rube Goldberg machine
The digital insides of this laptop get involved with this Rube Goldberg machine. Deskloop is part stop-motion and part digital animation. The video is short but entertaining. https://www.youtube.com/watch?v=fSfnrRNUfs4 I really like the unrolling @ symbol and the recycle bin junk. … [Read more...]
Bill Gates drinks sewage water
Bill Gates, founder of Microsoft, gave a video overview of the Janicki Omniprocessor. This system takes sewage waste and converts it into electricity, clean drinking water, and pathogen-free ash. From an input of human waste, which you could be paid for taking, you create 3 sterile outputs that you could also be paid for. It's an opportunity for entrepreneurs but also a … [Read more...]
Penny Arcade on helping family with tech support
With the holidays behind us, many people that "work on computers" for a living probably found their time of relaxation interrupted by family members asking for computer help. Penny Arcade sympathizes in their latest webcomic with a helpful hint on how to make this habit more bearable (pun intended). Credit: Penny Arcade … [Read more...]
See Skype Translator in action and how it works
Skype Translator uses machine learning to power its automatic speech translation. Understanding context and correcting nuances in speech, make for a complex problem to solve. The AI powering Skype Translator can translate English and Spanish speech and over 40 languages for instant messages. You can see the Skype Translator in action in the video … [Read more...]