A good ticketing system is the life blood of many help desk departments. They keep individuals organized, customers satisfied, and managers on top of things. I'm not sure a perfect ticketing system exists, so my ears always perk up when I hear new or unfamiliar help desk software recommended. With a recent system that I was checking out recently, I was surprised to see VoIP … [Read more...]
Book Review and Giveaway: Absolute OpenBSD, 2nd Edition by Michael W. Lucas
Absolute OpenBSD: Unix for the Practical Paranoid, 2nd Edition by Michael W. Lucas is a stellar technical book. Writing a guide to an operating system can not be an easy task. It's a chore to weave between a textbook approach, explaining dry technical material, and conveying enough information to be useful. Somehow the author managed to write and, perhaps more importantly, … [Read more...]
Excluding Skimlinks from certain pages or sections of a page
Skimlinks is an automatic affiliate program that converts links on your site to affiliate links. It gives a website owner another source of revenue while providing the same useful links to visitors. I utilize Skimlinks on 404 Tech Support and Assume Awesome. It has worked out great and provides an independent source of revenue to help weather the fluctuations of AdSense … [Read more...]
Municipal gigabit Internet has to be implemented as a service
While the implementation of Google Fiber might make you think otherwise, not all gigabit cities are on smooth sailing. Google has the magic combination of offering fast speed at a low price. Others, like Chattanooga, TN, have gotten the speed but not the low price. While some states have even implemented anti-municipal broadband laws for some unknown reason, some cities are … [Read more...]
Latest Chrome experiment brings skee ball to your phone and computer
Previous Chrome Experiments have included sporting events and a Super Monkey Ball knock-off. The latest experiment is called Roll It and allows you to play skee ball using a smartphone and your computer in conjunction. Bring the boardwalk to the browser using Chrome and your phone’s accelerometer to recreate an arcade classic across two screens. Similar to the previous … [Read more...]