2014 was a pretty good year for 404 Tech Support and myself personally. I received my diploma for a Masters in Management Information Systems this past year and took some time to relax afterwards. In 2015, I plan on pursuing a Microsoft Certification for Windows and/or Windows Server. I will begin studying from books shortly though it does feel a little silly with Windows 10 … [Read more...]
Book Review: Billion Dollar Apps by Alex Bratton
The 178-page book Billion Dollar Apps - How to Find and Implement a Winning Mobile Strategy is written by Alex Bratton, Founder and CEO of Chicago-based Lextech Global Services. His company works with clients to develop apps to meet their needs and improve their workflows. It is this workflow reform process that makes up the content of the book Billion Dollar Apps. I always … [Read more...]
Real life failover or load balancing
Redundancy in IT can seem like just a way to double costs from an outside perspective. Whether it's a second ISP connection or multiple servers, you have to weigh the cost against the benefits. Using your redundancy correctly can keep a business running and protect the organization from costly service outages. To make the case to remove your single points of failure, it can … [Read more...]
Microsoft takes on tech support scammers directly
Tech support scams claiming to be Microsoft are becoming increasingly common as their is a profit to be made through illegitimate services. A person will receive a cold call that claims to be from Microsoft. The agent claims to be receiving notifications that there is a problem with the person's computer - perhaps malware or some other problem. To "demonstrate the problem", the … [Read more...]
Remote Desktop from Mac: Cannot verify the identity of the computer that you want to connect to
I was recently working with somebody trying to remote desktop from a freshly installed Mac to a Windows computer. They would consistently get the error message: "Remote Desktop Connection cannot verify the identity of the computer that you want to connect to. Try reconnecting to the Windows-based computer, or contact our administrator." We double-checked all of the settings … [Read more...]