In a world where the time to market IT products is in constant conflict with quality, only 29% of IT implementations end up being a complete success, according to the Information Age. While most implementations will fail due to common errors, a good number of failure cases will arise from technical debt. In a nutshell, technical debt occurs when DevOps teams try to find … [Read more...]
Archives for April 2019
5 Ways IoT Is Revolutionizing the Call Center Industry
With the rapid proliferation of IoT devices amongst consumers and businesses alike, call centers as we know them are now on the verge of a number of dramatic changes. Analysts' projections on the deployment of these sensor-driven, wireless-enabled devices run the gamut from 20.4 billion (Garner) to 47 billion (ABI Research) by 2020. Either way, that's a massive barrage of IoT … [Read more...]