Many users are facing issues signing into Skype this morning and Skype has provided instructions on how to resolve the problem manually with a promised update to fix the issue in coming hours.
A small number of you may have had problems signing in to Skype. This predominantly affects people using Skype for Windows. We have identified the problem and will issue a fix in the next few hours.
In the meantime, you can follow the steps below to fix the problem manually.
Windows
- Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
- Type the following and click OK.
%appdata%skype
- Locate and delete the file shared.xml.
- If you cannot find this file:
- Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
- Type the following and click OK.
control folders
- In the View tab, ensure that Show hidden files and folders is enabled.
- Repeat steps 1-3.
- Restart Skype.
Mac
- Open Finder and locate the following folder:
~/Library/Application Support/Skype
- Delete the file shared.xml.
- Restart Skype.
Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.
Linux
- Go to the following folder:
/home/YourLinuxUserName/.Skype
- Delete the file shared.xml.
- Restart Skype.
Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.