The web interface is a new feature that still carries the beta tag but works very well. It is recommended that you use Google Chrome or Mozilla Firefox for your best response time. Woopra also has a cool feature that allows you to initiate a chat with your visitors for more in-depth usability studies. You can change a setting on the Woopra site that allows your visitors to initiate a chat with you (or other users elected to manage your site) which could make for a decent feedback or customer assistance channel.
Woopra is free but has limitations. With the free version, you get up to 30,000 page views each month and data retention of 3 months. On the desktop client, you’ll also see ads on the side. If you step up and pay for the service, you’ll get higher limits with the cheapest starting at $5 a month. Right now I’m using the Basic (free) version and it’s very sufficient but with the quality of the product I’m considering paying the $5 a month for a better view.
Check out Woopra
for a new way of conducting your analytics studies and gaining perspective that could help you improve your website and indirectly your site traffic.